This page explains how to remove data that Nexera CRM, operated by Nexcrest IT LLP, holds about you or your organization, including data received from Facebook, Instagram, and WhatsApp (Meta platforms). For what we collect and why, see our Privacy Policy.
1. Which section applies to you
- You are a Nexera CRM customer who connected a Facebook Page, ad account, or WhatsApp Business number: see sections 2 and 3.
- You logged in to Facebook to connect Nexera CRM and want to remove its access: see section 2.
- You filled in a Facebook or Instagram lead form, or messaged a business on WhatsApp, and that business uses Nexera CRM: see section 4.
2. Remove Nexera CRM’s access to Meta
You can do either or both of the following at any time.
2.1 Inside Nexera CRM
- Facebook and Instagram Lead Ads: go to Configuration → Integrations → Meta Lead Ads and click Disconnect.
- WhatsApp: go to WhatsApp → Settings and click Disconnect.
When you disconnect, we delete the Meta access tokens and webhook credentials for your organization straight away, and Nexera CRM stops receiving data from, or sending data to, Meta for that connection.
2.2 From your Facebook account
On Facebook, open Settings & privacy → Settings → Business integrations, find Nexera CRM, and click Remove. This revokes the access you granted. Nexera CRM can no longer read your Pages, leads, or ad data.
3. Ask us to delete your data
To delete data beyond the access tokens, such as imported leads, WhatsApp conversations, ad and spend reports, or your whole account:
- Email info@nexcrestit.com with the subject “Data deletion request”.
- Send it from the email address of an administrator of your Nexera CRM account, and include your organization name and your CRM web address (for example yourcompany.nexcrest.space).
- Say what you want deleted: Meta data only, or your entire account and all its data.
We will confirm that we have received your request within 7 days and complete the deletion within 30 days. We will email you when the deletion is done. Deleted data may remain in backups for up to 90 days, after which it is overwritten. We keep invoices and billing records for as long as tax and accounting law requires.
Administrators can also delete individual leads, contacts, and conversations themselves inside Nexera CRM at any time.
4. If a business holds your details in Nexera CRM
If you submitted a lead form on Facebook or Instagram, or sent a WhatsApp message to a business that uses Nexera CRM, your details are held on behalf of that business. The business decides how your data is used and kept, so please contact them first and ask them to delete it.
If you cannot reach the business, email info@nexcrestit.com with the business name and the phone number or email address you used. We will pass your request to the business within 7 days and help them complete it.
5. Contact
For any questions about deleting data:
- Company: Nexcrest IT LLP
- Email: info@nexcrestit.com
- Phone: +91 80759 59947
- Address: 2nd Floor, Aroma Building, Opposite Kia Showroom, Athanikkal, West Hill, Kozhikode, Keralam 673005